Korey Korfiatis, CEO of Saggezza Creative Group presents:
“Creating a Culture of Customer Service Excellence”

Click here for the speakers biography

When: May 28-29 (Plus on-site employee training)
Time: 9-5
Where: Chateau Faire Le Pont Winery
Fee: $1500 includes on-site employee training day!

scroll down this page to sign up!

Overview

In today’s world of complex communications from instant messaging to online shopping, focusing on customer service may seem a bit antiquated. If you’re a small service or retail business competing for customers attention is extremely challenging. Your best option to succeed is to develop a culture of customer service excellence.

What to expect

In this seminar series we will give you the tools and teach you the techniques to sell, service, and retain loyal customers so you are able to successfully compete in today’s “need it now” society. In addition to the two full days of training, our experienced team of consultants will visit your business to help you implement and empower your sales and customer service team. Your team will be trained on how to effectively cultivate relationships and improve sales leaving you with a foundation that is built for success.

Schedule

Wednesday May 28th- What is Customer Service Excellence

The first session, “What is Customer Service Excellence,” has been developed to help find the essence of what sets your company apart from your competitors. Break out sessions with our experienced consultants will help you develop the necessary processes and tools to create a client experience that is unique and memorable.

• Introductions
• What is customer service excellence?
• Examples and exercises
• Who are you? What do you do? Why does it matter?
• Developing the customer service building blocks with storyline development and sparklers
• Review of your business processes
• Break out sessions to edit and finalize your new storyline development
• Review and group share
• Close

Thursday May 29th- Making It Your Own

After identifying what sets your company apart, it’s time to build a program around it. During this session, we will review your current business processes and analyze how we can infuse your new customer service promises into your daily routine.

• Embrace the change and focus on the details
• Review of your current business processes
• Understanding and implementing new and affordable technology
• Customer & staff relations’ management
• Break out sessions to develop your new business culture
• Review and group share
• Close

Third Day: Schedule T.B.D.- On Location Staff Training and Implementation

Promoting Your New Customer Service Excellence Culture
You have built it, but can you sell it? Communications and sales training will help you and your team communicate the new customer service promise. This communications training will improve sales, customer loyalty and referrals. Finally, we will help you develop a promotional campaign to promote your new promises to the outside world.

• Empower and train your team
• Sales communication training
• Break out sessions to build your promotions program
• Living up to your promises
• Managing pitfalls and staff
• Review and group share
• Close

Fee: $1500* includes on-site employee training day!
*$500 down payment holds your seat. Remainder is due the first day of the series.

We hope you join us. To sign up, please fill out the form below and we will contact you.